End-User Instructions

At this point, the unit should have been installed, and confirmation given that data is being received by Flow. The Flow installation manual can be located at Flow Gateway Installers Guide  

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Within this video, you will gain a simple understanding of the features contained within the dashboard, and it will bring further clarity to the information below. 

Login Into the Flow Dashboard

To log into the dashboard, you will need to navigate to https://dashboard.flowcoffee.co.nz/ and enter the login details you have been provided with. Once the correct details have been entered, you will be automatically directed to the main overview page. 

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Here we can see the position of the site against other sites within the same organisation. 

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Shot Variance 

• Here we have normalised all of the site’s recipes to show time above or below the desired stot time. The lite green band shows +/- 1 second and the darker the green band shows shots within the specified shot time variance for the recipe. 

• The yellow line shows the trend of shot times and indicates where grinder adjustments should be made as it strays away from the perfect band. 

• You can hover your mouse over any of the coffee shots, and you will see further details of that particular shot. 

• You can click on any of the coffee shots to see a detailed breakdown of that shot. 

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Scatter Chart

Here we can see how accurate the site is performing against individual recipes. By clicking on the desired recipe (in this case, small/standard, tall) you can view each recipe against its own time target. 

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Note: In this settings area, you can anonymise the data if you are presenting and need to hide your current identifying data. 

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Understanding the Side Bar Options

Shots

By Clicking on ‘shots’, you will see the individual extractions for each coffee during that day. 

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This information is critical when we come to set volume. 

Recipes:

By Clicking on ‘recipes’ You can see your Active and Inactive recipes. You can turn on or off any recipes that you alternate between.  You also have the ability to add a new recipe. 

Further on in this instructional document, we will address how to add a new recipe. 

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Coffee machines:

By clicking on ‘coffee machines’ in the side bar you will be able to see a basic breakdown of the usage statistics for each group head. 

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Further on in this instructional document, we will address how to calibrate your volumetric settings within the dashboard. 

Performance. 

The performance area of the dashboard allows you to see any site's performance in an easy to understand graphic form. 

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You can use this instruction throughout this area to understand the hidden information.   

Resellers - Onboarding New Customers. 

The first course of action is to create a new Organisation.

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• The organisation is now set and ready for sites to be loaded. 

Adding a Site to the Organisation

• From the main dashboard, on the left-hand side of the screen, you need to click ‘sites’

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• If you have a machine with preinfusion enabled, you need to tick the appropriate box. 

• If you are loading one machine only, you now need to click on ‘create site’ at the bottom left of your screen

• If you are wanting to add further machines e.g a drive through machine, you need to click +coffee machine and repeat the process. 

Adding Users to the Site. 

• From the main dashboard, on the left-hand side of the screen, you need to click ‘users’

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• As per below, enter the user’s email address and select an organisation to add the user to. Use the tick boxes on the right to make the user ‘notifiable’ for the email reports. It is also important to set the correct organisation and the local timezone for the user. 

• Click Generate to create a password for the user. If this password is going to be emailed to a user, copy and paste the password into an email now, as you will not be able to find this password again after navigating away from this page. For security reasons, it's advisable when emailing a password, that you recommend to the client that they change their password when logging in for the first time. 

• Once fields are populated, you need to click on ‘create user’

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Add the user roles to each user. 

Now we need to click on users on the left hand side of the dashboard. Now you need to find the user through the search box. Once the appropriate user is located, click on that username. 

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At this point, your user will have login details and will be able to navigate the dashboard to the appropriate user level that you have set. 

Setting Recipe 

We measure the recipe of the espresso extraction primarily through time and volume. 

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You now need to Calibrate the volume for the recipe. 

How to set your Volumetric settings in Dashboard

The unit will need to have had a reasonable number of coffees run through the machine so that accurate data will be able to be determined through the calibration process. 

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• The important part of this process is setting the volume correctly on the machine, and then being sure that you have run enough coffees through the machine to see accurate volume pulse counts in the Flow dashboard. This will enable you to see the new trend and set the pulse counts accordingly as per above. 

Re-Calibrating When missed on volume is increasing

Volumetric settings can go out of calibration due to human or equipment error".  When this happens you can use the following procedure to identify and fix the problem. 

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In these cases, either the machine volumes need to be recalibrated, or Flow needs to reset by resetting the volumetric settings as per point 5 above. 

Further Assistance

If you require further assistance, please contact the Flow Reseller within your area.